Table 6 Barriers and facilitators for interprofessional collaboration seen from dental professionals’ perspectives
| Theme | Barriers | Facilitators |
|---|---|---|
| Professionals in the RIas |
• Lack of communication • Difficult to communicate • A large number of employees • A large number of patients • Long waiting time for dental treatment |
• Good communication • Easy to communicate by phone • Holding appointments • Informing about appointments changes |
|
• Lack of patient follow-up by RIa personnel • Lack of information about patients before dental appointment/treatment |
• Good patient follow-up by RIa personnel • Good information about patients ahead of a dental appointment • RIa personnel drive patients to a dental clinic | |
| • Lack of knowledge about drug users and their statutory rights | • Good knowledge about drug users and their statutory rights | |
| Patients (drug users) |
• Lack of motivation • Negative attitudes • Appointments drop-outs | • RIa personnel motivate patients |
|
• Lack of knowledge about statutory rights • Lack of knowledge about treatments limitations • A high expectation of dental treatment | • RIa personnel informs patients about their statutory rights | |
| Organizational context | • Leadership support | |
| • Lack of meeting arenas | • Regular collaboration meetings |